Guarantee

For the products in the product range of DUOFUSE® we can guarantee that the functionality of the product and the resistance to termites and other insects does not degrade excessively, under normal use(1) within the warranty period. if extraordinary wear occurs in these products within the specified warranty period and under the conditions below, Plastivan will replace the damaged product or refund it, taking into account a depreciation in relation to the already elapsed time and warranty period. Costs for replacement and removal, labour or other costs (e.g. transportation) are not covered by this warranty. Any defect must be passed to Plastivan no later than 2 months after detection.

THIS WARRANTY IS VALID FOR:
WOOD COMPOSITE PRODUCTS: 25 YEARS FOR RESIDENTIAL USE AND 10 YEARS FOR COMMERCIAL USE*
ALUMINUM AND PVC PRODUCTS: 10 YEARS*

This warranty is valid, taking into account the following conditions:
- Not exposed to temperatures > 40°C
- Installation in conformity with the installation guide, published by Plastivan.
- Damage by improper use(1) and vandalism are not covered by this warranty.
- Damage by poor storage(2) is not covered by this warranty.
- Allow inspections by Plastivan if any abnormality occurs.
- Installation in the EU, UK, Russia, Norway, Moldova, Belarus.

(1) Failure to handle the materials with reasonable care, such as not following maintenance guidelines or incorrect use of the products.
(2) In good storage means: the materials are stored under the principle of due diligence, in which is taken into account, but not limited to:
Saving the goods in their packaging and in an environment with a normal temperatures (max 40 °C) and humidity (RH 70-85%). Storing the
goods in an environment that is protected from rain and other weather conditions.

*For the full warranty conditions, always consult the most recent version, which can be found under the “Downloads” tab.